Zomato — did not picked my call

Address:

Mohali, Punjab, 160062

I Jagmeet singh ordered sub from subway.
I got message from zomato at 4:09pm that your phone is not reachable contact at [protected].
But i was calling the same number from 04:06pm but he was not picking my calls.
Zomato canceled my order and said no refund will be initiated.
I am unable to understand that why this happened.
I have attached pictures in which there is message from zomato, my call details and call details from the delivery boy
Please help me as this was not my mistake.
Regards,
Jagmeet singh