Zomato — didnt get my order

Address:

Ghaziabad, Uttar Pradesh

This is regarding the zomato order id: [protected] which was placed on 31 july 2019, order amount inr 65/- (After applying coupon)

I have neither received the order nor the refund and its been now 1days that i am chasing with pathetic zomato email support for this with no luck.

After waiting for around 3-4 hours for my order to get delivered, i got the message that my order has been delivered.
Note, that it was a prepaid order, and i didn’t get any contact of delivery boy also there is no option to rate their services for that particular order.

When i have contacted the zomato chat support they send me only system generated messages, i was trying to call zomato but i didn’t get any answer from them.