Zomato — didn't received the cashback for one of the transactions

[email protected]

from Hyderabad, Telangana

Address:

110093

I ordered on 22nd june on zomato and was supposed to get cashback on my order but its been 18 days since i am chasing them on mail and chatting. Everytime that are giving some new excuse like wait for 24 hours or wait for 72 hours. Our server is working slow.

I am attaching customer chat screenshot along with mail which i dropped them twice but no action ha been taken so far.

+4 photos

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Zomato customer support has been notified about the posted complaint.

Jul 19, 2019

Updated by [email protected] No action has been taken on this complaint so far. I have written mails also to Zomato but still no replies.

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Comments

lakshmanandas

from Mumbai, Maharashtra

I have paid using zeta card for food order twice on Zomato Jun 28 due to payment failure. I have checked with Zomato and they have refunded it and also shared transaction ref no. Kindly do the needful

Transaction reference number is ZTD3D-19-5E0ABAAF654