Zomato — Eggless Truffle cake from Theobroma

I had placed an order with Zomato which had to be delivered at Malad (E) location in Mumbai and my location was at Navi Mumbai. But for some confusion the order that zomato got had the delivery for Navi Mumbai, I tried connecting with delivery guy who said he will try to help me by getting the rider team of Zomato to connect with me which they did. But the lady at the other end was not able to provide any solution and at the end just cancelled my order and disconnected the call and did not wait for my confirmation. Its was such an unethical behavior. At the end my money was gone and the order too was cancelled. The number she called was from[protected]. If they behave this way, I wonder if they will be able to survive for long.