Zomato — Extremely unethical behaviour of Delivery boy and restaurant.

Address:

J 1-4, Om Shanti Nagar, Narolgam, Ahmedabad

On 11/03/2024 I ordered 3 pizzas from La Pino's restaurant at Ahmedabad worth Rs 177/-. The delivery boy came and asked me to pay Rs 252 /- . When I said please check your details, he started physically fighting with me. So I moved a little bit away and called the restaurant. But surprisingly the restaurant refused to help me and said whatever delivery boy is asking, I have to pay that amount only. Meanwhile the delivery boy entered in my house and started fighting with my wife. He abused her and talked very unethically. Moreover he threatened me and my family.
Somehow I closed the door and called Zomato customer care for some urgent action. But the executive said "We have noted your feedback and will try not to repeat such incidences". The executive was not taking anything seriously and disconnected the call. The delivery boy came again and started abusing and threatening us.