Zomato — failed to deliver order

Address:

Mumbai City, Maharashtra, 400056

This is the second time this has happened that Zomato has failed to deliver my order and even after raising issue with them, they didn't respond to me. For 1hour I was trying to contact them to know the issue but to no avail. Very disappointed. This is not how you treat your customers. All customer care were either switched off or not working. What I got was mainly a bot reply from other end saying there is only chat support available when I wanted to personally talk to them. Not going to use Zomato ever again.