Zomato — Filthy Behavior by zomato delivery Agent

Hello Team,

I would like to share a terrible experience I encountered with the Zomato delivery agent today.
Once the delivery agent reached my location he called me to check for my house location. I guided him patiently to reach my location however he was persistent in telling me that he reached the correct location only. whereas he went to some other building besides my clear instructions (Active listening issue).

While i came till the road to explain him what he understood was incorrect and i tried to explain him his mistake he got agitated and started defending himself in back to back argument. Since i couldn't equally speak in kannada and argue with him i switched to my native language, However this guy flared up and demanded me to speak in only kannada quoting "If your in Karnataka you need to speak in Kannada only"

This was a nightmare for me since he yelled at me in bad words and dialled some of his peers to come to the location to pick up a fight with me.

I wonder how this kind of brutal and reckless behaviour is being tolerated by Zomato.

I hope zomato is degrowing because of these employees who is a disgrace to the company.

#Message to Zomato

Kindly watch this video (attached) of your valuable Delivery Agent.

I have mentioned it as valuable, since you have trusted your delivery partner's complaint on me and suspended my cash on delivery service.

Whereas i tried to get justice for my plaint, Hoping that your support team will help me fix this issue, it wasn't favourable to the customer as well, The CS agent Monica was arrogant on call and disconnected the call on face, followed by Harleen by giving a fake promise that the COD option has been enabled, followed by Vandana who pretended to help me and disconnected the call saying she will connect to the Supervisor.

Pathetic Zomato service which led to atmost frustration, i have been verbally battling with you people for almost 3-4 hrs expecting a favourable resolution for my plaint, But all my efforts went in vain.

With Regrets,
Frustrated Customer