Zomato — food - cancelled order refund commitment

tanman l s rai

Address:

Mumbai, 400067

I accidently placed a order and so i asked delivery boy how to cancel it, i received call from zomato and they told me easily that total amount will be refunded worth rs 144. Then they disconnected. I ordered another burger which was delivered but it was non veg while burger i ordered was veg. Again i i was told by zomato executive that my money would be refunded.

Now zomato has only refunded rs 75 for non veg burger but for first order he dint refunded. Chat support is willingly saying they never commited while i am asking them to reverify from delivery boy also.

I will provide proof when required.

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Zomato customer support has been notified about the posted complaint.

Mar 09, 2019

Updated by tanman l s rai Indrashish is the chat support executive who even after one hour of chat said continuously that they will not be able to help me on this, aslo he dint reverted when I asked him for the time of call that he is referring to . He is not ready to even call me back on multiple requests. I hope this is going to be highlighted as Zomato chat has not responded to me even after 15 min.Nobody is reverting me on chat.

Mar 09, 2019

Updated by tanman l s rai If I was assured by Zomato executive that my money would be refunded and then my food was not delivered either.Then why are they not refunding.If there was any constraint then they should not have commited to me full refund at least I could had my food. Now they are not taking responsibility and saying that it is mistake of their representative if he miscommited and that they will not help me on this.Chat is also not responding.

Mar 09, 2019

Updated by tanman l s rai now they told me over chat that food was ordered and delivered and delivery boy came at my place and I refuded to take order, But the fact is that delivery boy never even picked that order and he was the one who asked support to reach out at my number.For my second order he collected it and came at my place and I received it also.

This is such a shame that they are saying lies.Also most importantly they are saying that I dint picked delivery boy call while the truth is that I had 4-5 calls with him bacuase he was not able to find my building.