Zomato — food delivery issue

Address:

#6/1 1st floor, 21st main, 3rd e cross, btm 2nd stage, Bangalore, Karnataka, 560076

From yesterday 19th till today 20th oct i placed two orders. Both of them not delivered and keep me waiting for more than 2hrs. When i called the valet, he said my order got placed to some other valet but on my order tracking screen this valet number was showing. When i told him to get in touch with company and provide update then he told me to provide live location via whats app so that he can deliver the food. What kind of cheat is this, previously he said he do not have my order now he is ready to deliver my food or refund. And when i reported this to customer care
Customer care did not take any action on this. And order got cancelled and no money has been refunded yet. This is second consecutive issue and for any of the issue they did not refund my order nor compensate anything.