Zomato — food delivery time

Address:

Hyderabad, Andhra Pradesh

We ordered a meal from paradise food court pvt (Gachibowli outlet) through zomato last night and were very disappointed that it took well over an hour for the delivery. The order was put in at 10:07 pm and we only received the meal close to 11:30 pm. This was unacceptable as we had guests and as much as we contacted the customer service representatives, they could only tell us that the food was out for delivery - from 10:45 pm onwards...
It is unacceptable for delivery to take this long and for there to be no word from either the restaurant or the delivery person. We were very disappointed in this service and will definitely not be ordering through zomato again.
We have tried all the food delivery services now and believe the others to be superior as they at least communicate with the customer in case of any difficulties or delays.