[Resolved]  Zomato — food not delivered and amount has not been yet refund

I ordered from tomato on 12th november at 8:36 pm and order number was [protected]. I was waiting for the food but due to some technical glitch my number was unreachable for few minutes after 9:10 pm. I was waiting for zomato delivery boy at the address where the order was supposed to be delivered. But no one came to deliver the order. When i enquired with zomato about the order they said as my number was unreachable, therefore, they cancelled the order and they have initiated the auto refund and it will reflect in my wallet in 24-48 hours. When i enquired again after 48 hours, they said that since i didn't receive the order they will not refund any amount and order amount was levied as cancellation charge. Isn't it loot and highly irresponsible from zomato?? I'm also attaching screenshots of chat with zomato support. They are also lying that their delivery boy tried calling before entering the premises because i was looking at the entrance only from the balcony and no one from zomato came to deliver the order. I can also arrange the cctv footage of that particular period to assure that no one came to deliver the said order.