Zomato — food not delivered and no automatic refund

Rohit Bhadauriya

from Indore, Madhya Pradesh

Address:

Bangalore, Karnataka, 560016

For order number [protected]. The delivery boy did not come for delivery, and zomato is denying refund for the same. I dont understand are we still in the age where we sould not trust zomato and should'nt do online payment and rely only on cod orders.
I am really disappointed.
Zomato seriosly needs to review its policies or the extortion like this wont go on for a long time.

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Zomato customer support has been notified about the posted complaint.

Jul 27, 2019

Updated by Rohit Bhadauriya why there's no update

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Comments

Prabhuritz

from Mumbai, Maharashtra

I placed an order cancelled in 1-2 minutes. The entire amount as taken as cancellation charge, the email response I get is order was prepared and dispatched such a miscommunication and it’s a ethical issue by Zomato I would like to lodge a complaints the same. This is my order that I cancelled due to wrong payment selected I’m very upset.

Saurabh.sk7

from Delhi, Delhi

I have ordered from zomato on 5 july 2019 and i paid using google pay but the amount Rs 434.5 deducted from my account and order was not placed. Plz refund the amount.
Order no. [protected]
Date 5 july 2019
Time 08:30 PM

Zayd29

from Mumbai, Maharashtra

Hi
I placed order from zomato and the delivery guy called me once and no one spoke when I picked up and later they cancelled my order saying I wasn't receiving the call and blaming it on me
I've already paid around 260 for the order and they refused to refund the money.
Can you please look into this?
Thank you

Sagarbele

from Bengaluru, Karnataka

The food ordered from Zomato dated[protected] was not delivered, but in app it was marked as delivered. The payment was made online in Advance.
Customer care is not picking call. When called delivery person, he said he has already delivered.

shachindra pratap Singh

from Mumbai, Maharashtra

I had booked food on[protected]the delivery man without contacting cancelled the order, prompt complaint has been made, acknowledged by Zombies, promise d to refund the money. within 48hrs, tilldate no refund,

Shachindra Pratap Singh email [protected]@gmail.com

servesha dudhgaonkar

from Mumbai, Maharashtra

I was ordering pizza. transaction occurred and later i got message, hotel doesnt deliver to location. Haven't received refund yet.

Archana Bn

from Mumbai, Maharashtra

I had ordered food but the delivery boy from zomato cancelled himself the order despite taking my money isn't it unfair?? Get my money back refunded ASAP