Zomato — food not delivered and rude behaviour of support staff

I ordered 1 non veg thali for which mr omkar yadav was appointed as zomato valet. He came to a location which was 1 kms away and started saying i have come to your location. I told him that you are in adjacent colony pls come by this-this route on which he said i have to talk to company. The support staff of zomato was extremely rude he said if you want your order go and pick there otherwise i will reject it and rejected. I didnt get any refund nor my food. All mistake done by their end and i stayed hungry