Zomato — food not delivered but penalty charge

Address:

Street5 block f leohomes apartment house no 143 Mahipalpur, Near femina beauty parlor mahipalpur, New Delhi, Delhi, 110037

I ordered food on zomato of domino's food didn't delivered by the delivery boy he declined to comebut penalty is being charged no cod showing in my New order hence stopped using zomato very dissapointed it never happened before I was expecting zomato chat people to respond even they didn't my famlily into media as well I will raise this issue if it is not resolve Shanayasaxena no-[protected]