[Resolved]  Zomato — food not received but money deducted

I order from zomato at 10.30pm on 26th may 18 from rivayat hotel powai and paid online money for that but i didn't receive any order after 2 hours i contact to hotel they said they dispatched the order. Hi there!

Here is the sms i got

You just made a successful payment of rs. 503.10 at zomato online ordering
For future reference, your order id is ztd3d-18-f556b7c456a.
Was this information helpful?
No (0)
Yes (0)
Jul 8, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
Zomato Customer Care's response
Hi Sushil,

Apologies for the trouble caused to you.

We tried contacting you (On your [protected] number) but couldn't connect so, we'd request you to please help us with an alternate contact number of yours (If possible) along with an appropriate time window when we can call you to discuss things & make them right.

Looking forward to your response.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7781
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information