Zomato — food order cancelled after 50 mins and 2nd order is also cancelled after 20 mins( due to restaurant was not opened)

Address:

DLF Cyber City Gurugram, Building 9B, 122002

I am karamjeet, i ordered food from zomato (Bikanerwala), but same was cancelled and informed that food have been snatched by someone and rider would not be able to deliver food.

when i ordered 2nd food from zomator (eat.fit), costumer care call to me after 10-20 mins and told order have to be cancel as restaurant is not open till now, but order were confirmed by the restaurants and without opening restaurant how can someone accept order.

i had paid for both order and they told if again i will order i have to pay for it.

irresponsible company, better controls are not placed.