Zomato — Food ordered at 9:30 pm.. (Order id[protected] was not delivered

Address:	500084
Website:	Zomato

Hi,

Yesterday night at 9:12 i ordered food from chaitanya through zomato (Which is hardley 2 kms from my place).

After i placed the order i got message from zomato that food will be delivered at 11:34 pm. I thought maybe because of rain, delivery will be delayed.
At 11:41 pm when there was no delivery, i reached out to zomato customer support, who said that food has been picked up and despatched.

At 11:51 pm when there was no delivery, i reached out again to zomato customer support. Now they gave me a different story. They mentioned that restaurant is not reachable and they dont know the status.

I kept following up with them till 12:30, without having food. The parcel was never delivered. Later zomato support mentioned that they will credit my money (Rs 1343.43). Today morning i get an sms that they have credited as zomato points.

Btw @ 01:00 am when i checked status of the order, i am socked to see chaitanya showing the status as delivered, when i didnot get the parcel still.

After the plight yesterday, i dont want to use zomato again and i also dont want zomato points. I simply want my money back which had been deposited through netbanking to their account.

Also i would like to file a complaint on the callous attitude shown to deliver food product (When this is their buisness)