Zomato — fraud commitment and suffering caused as a result

Hi,

I had ordered a green quinoa salad from deliciouz - lodhi garden. The estimated order delivery time given was 3.06 pm, but till 3.46 pm the ordered had not been delivered. On top of that assurance was given to take the order and as a penalty my entire sum of rs 229 odd would be refunded. This has been initiated but now the order has been cancelled. What is the penalty for the fraud commitment and suffering caused as a result. I have not got any answer. I have categorically stated that my motive is not to get undue favours but a just penalty has to be imposed. The vendor too should feel the pinch so that no one else suffers. The funny answer i got initially for the delay was that my location was far but then how come they calculated the order delivery time. I am waiting for the course of action adopted. Let me see how serious is zomato about its customers. I have the necessary evidence to support my views stated above