Zomato — fraud - do not trust them

I had placed and order in one of the restaurants in Mumbai. Waited for over an hour to get our food delivered. After more than an hour we get the notification that your delivery has been cancelled since you were not answering the call. The delivery guy did not call and nor did he come to our door to deliver our food though the complete address was mentioned. When we lodged our complaint at the zomato customer care the person on the other side is blaming us that we were not available and so they won't give us the refund. And the amount was huge. And we try explaining the customer care that we did not receive the call nor did the delivery guy come to our door they are still putting the blame on me. And they are not even giving refund saying that is your fault and not the zomato. I would suggest you to stop using this app as they just take your money, cancel the order themself giving all false reasons and then won't refund the amount. They are a big fraud and pathetic service provider.