Zomato — fraud in order cancellations

Address:

Pune, Maharashtra, 411061

I placed an order while walking home from office and by mistake the app picked up my office adress as the delivery adress.. I immediately tried to use the contact support option to update the adress where i was given only one option of contacting the delivery guy who didnt even pick my call. I tried cancelling where it was mentioned that i would not get a refund. Now this is ridiculous. I can understand if the food had been prepared and may have gone to waste, still a cancellation fee is acceptable not the whole order amount. Here they are taking the whole amount and this is very pathetic service and also cheating. When i contacted support post cancelling the order they are just adamant that this is their policy. The process is money making and not customer centric. I see many complaints against zomato and can only request that some action be taken against them.