Zomato — fraudulent issue

Address:

Gurgaon, Haryana

Hi, I have placed an order of Poha from Zomato on 29-June-2019, the description of the product stated that the Poha is 1 full bowl and is full of peanuts, the description clearly used the words "Flattened rice cooked with potatoes and onions. The highlight of eating it - the crunchy discovery of peanuts within bites. never complain about working for peanuts". Considering this description to be true i placed this order, while I was placing the order it reflected an amount of Rs 99 but an amount of Rs 124 deducted and same is reflected in the bill. As soon as the order was confirmed I raised my concern of extra amount deduction to their chat support team to which they said that we cannot help as Rs 99 has only been deducted. After some time i received the order and on the bill it clearly reflected an amount of Rs 124, whose photo was also then shared to zomato, then suddenly they said that we will revert Rs 25 as a zomato credit. After that when I opened the box of Poha received, i was shocked with the quantity and quality of the product. The quantity was very less not even half a bowl and there were no peanuts and potatoes in the Poha as per the description, I again raised my concern to Zomato to which they responded that we can not do anything and if you have any concerns then you can contact the restaurant directly. But if Zomato does not have any say on the order placed through Zomato then what is the reason of its existence in first place. I would have directly placed the order through restaurant, why does anybody need zomato then. This is a clear case of cheating wherein you deduct extra amount from customers wallet and then refund it as zomato credit as these credits can only be used for placing order on zomato, secondly you cheat customers by fake description of the product on their app and when customer complains about it they say that we can not do anything. Also while placing the complain I asked the chat support to share the complain id with me, to which I was clearly denied that they do not have a system of reference no., in my opinion this is again an illegal activity that you chat with a customer and there is no reference no generated for the same. I want a complete refund as well as a compensation for waste of my time and energy chasing zomato for refund. Please note: it is not about the quality of the food it is about the description mentioned on the zomato app, which was misleading and made with an intention to fool customers