Zomato — from last 3 hours food is preparing

My order number is
[protected]

I placed an order at 11.45 pm and now its 1.27 am. Its been two and half hour that my food is still is preparing and you haven't assigned any valet. You guys are not allowing me to chat with your support team. What should i do?

You guys are becoming pathetic day by day and you are loosing customers bcoz of your careless behavior.

I need a refund right away!! Do whatever you need to do but give me my money back