[Resolved] Zomato — full amount for order deducted from account, order not placed - zomato offers no resolution | |||||
Paid ~400 rupees for an order. Zomato took amount from my account immediately on 1620 on 6th august 2018. When customer service is contacted, they offer no resolution despite the fact that fault is completely on their end, instead talk about "rbi regulations" instead of doing something about the fact that they've already taken money from me but don't intend to provide the service which they payment was for. Money has been transferred from my account to theirs but they will not do anything about this - simply telling me to wait 5-7 days and "refund will surely be sent". This company doesn't appear to know what taking responsibility for failures on their end means - failures which i have nothing to do with. Lousy service. Was this information helpful? | |||||
Sep 13, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Aug 08, 2018 Zomato Customer Care's response Hey Manas, Apologies for the inconvenience caused. Kindly share your order ID with us. Thanks. | |||||
 2 Comments | |||||
Comments
I ordered food from Veggie Corner on 05/08/2018 at around 5:55 pm . I paid ₹ 145 online and the money was deducted but then the order got cancelled and i didnt get any refund . So please refund my money.I have attached a. screenshot containing the payment confirmation from my bank .
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He din not dilivered the order but called me once to ask about order is dispatched.
I need my money back ur
Dilivery boys are cheater..Worst expierence