Zomato — i did not receive neither food order nor payment i did-zomato - order number [protected]

Hi

I have ordered today from singla's restaurant delhi. I had mentioned the particular location and did the payment already.

Later, i received the call from delivery guy that he is on the location but in actual he was not at that particular place that was mentioned in the delivery address. I guided him to come at the place then he said he cant come as it is more than 300 meters. He said he will ask to the company and then he will call me back.

After 5 minutes i get the message that my order is cancelled as i was not at the location and my phone number was not reachable.

This is really bad experience and when i chat with customer care they said i can't get any payment back as it is my fault.

Sorry to say but it was really worst experience i ever faced. I ordered food in some worst condition but unfortunately i did not receive & also they refused to refund my payment.

They did it only because i already made the payment and i am sure if i have added cod mode i will get my order on time & location.