Zomato — I got a different order from the restaurant and about penalty fee

Address:

500060

I had order a chicken haleem in a restaurant and they sent some other thing . which was smelling bad and i couldnt even touch it . No one is responding after i received the delivery . I am a regular customer and you are doing this . After few days i thought to order something and i ordered something else so i cancelled the order . I got a penality fee for this . why should i pay ?? It wasnt intensional . If you dont respond to these queries you will lose a regular customer .