Zomato — i have order from zomato, they cancelled my order & not giving me the refund

saikeerthi bachu

from Hyderabad, Telangana

Address:

500032

I have ordered from eat. Fit restaurant through zomato order id [protected]
Without my notice zomato delivery agent has cancelled my order stating am unresponsive/not reachable at the time of delivery. But i haven't received the call the agent. After placing the order and making the payment no one would be wanted to loose their amount. I dropped a mail about the issue and told them i do not want the refund just replace the same order. But, they replied saying as per our new cancellation policy; cancellation charges equal to the order value have been levied and we won't be able to waive off the charges. This is ridiculous, they doesn't want to give refund and doesn't want to send the order back too.

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Zomato customer support has been notified about the posted complaint.

Dec 01, 2018

Updated by saikeerthi bachu I have ordered from eat.fit restaurant through Zomato Order ID [protected]
Without my notice Zomato delivery agent has cancelled my order stating am unresponsive/not reachable at the time of delivery. But i haven't received the call from agent. After placing the order and making the payment no one would want to loose their amount. I dropped a mail about the issue and told them i do not want the refund just replace the same order. But, they replied saying as per our new cancellation policy; cancellation charges equal to the order value have been levied and we won't be able to waive off the charges. This is ridiculous, They doesn't want to give refund and doesn't want to send the order back too. If i did not pick up the call or disconnect the call then that is my mistake. I did not even receive the call, infact i have received the agent details message from zomato after he cancelled my order. Actually i must have received the agent details message once he picked up the order, but i received the msg after cancellation. I dont want the refund send me the same order back to me that's enough.