Zomato — I neither get my food nor refund

sachinrawat

from Mumbai, Maharashtra

Address:

H-348 second floor karampura New Delhi, Karampura new delhi, New Delhi, Delhi, 110015

I have placed my order and by mistakly i didnt change my address but i spoke to delivery boy and he told me okay he will delivery my order in another address too but after he got to know that both address differnce is 4-5km then he didnt inform me but when i rang him after 30mins then he just said sorry sir i cant deliver your order there its too far and telling me all the policies so i said oksy brother so whats the solution so he said you can cancell your order and you will get your refund soon so i cancelled my order too and i also read the mentioned policies but still i did cancelled cuz i listened to your stupid rider and now at 4am i neither get my food not refund and your chat person telling me unprofessionally that he cant do anything

Was this information helpful?

No (0)

Yes (0)

Zomato customer support has been notified about the posted complaint.

Oct 16, 2019

Updated by sachinrawat I have placed my order and by mistakly i didnt change my address but i spoke to delivery boy and he told me okay he will delivery my order in another address too but after he got to know that both address differnce is 4-5km then he didnt inform me but when i rang him after 30mins then he just said sorry sir i cant deliver your order there its too far and telling me all the policies so i said oksy brother so whats the solution so he said you can cancell your order and you will get your refund soon so i cancelled my order too and i also read the mentioned policies but still i did cancelled cuz i listened to your stupid rider and now at 4am i neither get my food not refund and your chat person telling me unprofessionally that he cant do anything