Zomato — I'm complaining about inconvenience with online payment

I have booked an order in the app, the amount has deducted from my account but i didn't recieve the order.
In the order details, they are showing that the payment is incomplete without refunding my amount.
I have waited for an hour and checked to track the order, i shocked to see that the order is not booked by showing that the payment is in processing. But after a while, they showed that the payment is incomplete. I hope u will take a necessary action on this in no time.