Zomato — I'm complaining about my refund

Address:

560162

I have sent two mail since morning regarding the issue but still i getting copied mail. After confirmation of order and delivery picked up by delivery boy i got the call from zomato regarding my cancellation. He promised me to deliver it by 10:52pm otherwise the amount will refund., on behalf of his statement i agreed but the order gets delayed and delivery boy didn't picked the call. I again got the call and he said the amount will refund. I need positive reply from your side. They are saying that they will not refund the amount.