Zomato — im complaining against zomato no delivery

Address:

Faridabad, Haryana

My name is yukti, i am using zomato since a long time now. I have 2 gold membership also so i expect a proper reply and coordination from zomato.
I placed the order yesterday from the number - [protected] registered under the name laxman das
I placed the order at 9:00 pm
And till 12 zomato was not even responding regarding my order. The order was made for the restaurant - kfc
When i called kfc they said thaty order is ready but there is no delivery boy to pick my order and when i tried to contact zomato they were not responding with anything
And at 12 i had to finally cancel my order
The next day when i contacted zomato
They were ready to give me cashbacks coupons and every sort of discounts to not complaint against them.
And today again i ordered from zomato for kfc at 9:00 pm and again the situation is same
Its about 11:30 now and no clue what’s happening with my order
When we contact zomato, they are not available and when we contact kfc they say that my order is ready
Last night i went to bed empty stomach and today also the situation also remain the same
Its the responsibility of zomato to atleast reply to my messages or atleast try to contact me
Contacting me after 12 and telling me to cancel the order is really a long time
It took atleast 3 hours for them to decide my order.
Contact info:
Yukti mehendiratta
[protected]
Cintact info:
Order placed from faridabad sector 28
To kfc sector 35 faridabad