Zomato Complaints & Reviews

Hello team

Good day!

There was a order which was placed by mistake for the wrong home address as zomato takes by default the home address.

I immediately noticed this and i went to chat support and cancelled the order. It was a big order though of rs. 2121 and i cannot fool with the order by placing it first and then cancelling it.

And also i just asked can you please cancel the order with a question mark and with no prior notice they cancelled the order stating my phone is not reachable.

I really don't understand why and without any confirmation it was cancelled and when i placed the order on the wrong address that i was not present in.

And also as checked with the restaurant they said that they did not get any money for my order and cancelled the same.

I want the complete refund of the same at the earliest without any excuse.

Many thanks and regards
Kunal rai mehra
(+91 - [protected])

I placed an order but it wasn't accepted by the restaurant so I went for chat support and asked him to let me know the status he said it's taking longer to connect to the restaurant so I asked him to cancel my order he asked me to wait as the order is up for cancellation but then another executive said it's not the policy we cannot cancel on our platform he didn't cancel it I told him I don't need the order still is forcing me to take the order

[protected] my order no I have cancell I have cancell this order in 2/3 minutes after that I told to send my waste food as they told no money will be return as I was first time user of zomato they are so fraud company I don't know after taking money I should use cash on delivery this order was cancell due to not given my cash back as told in my app no answer till yet

Hi, i have done payment for the order placed on 23rd dec, 2018 at time 11.38 am for an amount of rs.135, but the transaction got cancelled then. I again did the payment for same amount and order at 11.41 am for which the transaction was successful. But for the cancelled transaction my sodexo card has been charged and i have not received the amount refunded back. Please check this issue.

In zomato they deducted the money from my paytm wallet without any order. At night i have a massege from paytm there is three transactions from zomato 1 is 106.2 is 880. And 3 is 1347 what the hell they are doing without any order how it be and know they dont tell me any type of answer in there mail i am send them multiple type mail on there mail address but they dont give me any type of answer

Order date:26/12/2018

My Complaint is : I tried to change number and it got changed in zomato app before making order.
As number got changed i was expecting communication to be done on updated number but they communicated on my old number. and that leaded to cancellation of my order and hence financial loss also.

I contacted customer care(chat option), and asked to either deliver my order again or refund my money but they refused and on asking why i was contacted on my old number he told me your number is shown old one only not new one.
Also he told me that from customer end, phone number can not be changed but i informed him i changed number then only made order .After that he asked me to complaint on mailid:"[protected]@zomato.com".

I mailed them my concern but instead of clarifying my issue they just keep on reciting their policies.
Also i attached one screenshot from my zomato app showing my updated number.

Attachments:
I have attached one video showing, changing of phone number on zomato app successfully, which their correspondent denied in chat.

Also complete chat is attached.

As i have placed order today evening at 7pm through zomato...in venkatesh grand hotel guntur.. It asked to pay the amount through credit / debit card.. As i paid through debit card it redirected to atom technologies limited.. And my amount was debited and the page was not redirected to zomato... And my order was not placed.. Solve this and refund my amount which was debited 590.655rs.

I have placed an order on 21st dec 2018 for a restaurant in guntur and the amount us 149 rps zomato has deducted my amount but order hasn't been placed..i texted in zomato customer support they said it will be refunded and nothing has been refunded...i waited for these days for refund but hasn't recieved it please look into this the order is payed through paytm on 21st dec at 8:48pm please help me out

Hi,
I have ordered fish biryani through zomato from a restaurant (FISH CHAIN) Bangalore. They delivered me a rotten food. I asked them to take the food back as soon as I opened it. They intentionally delivered the rotten food, because there food smelled so bad that while packing they know it is not edible. Zomato customer service said they cannot take the food back and they did not respond for my complaint yet! Have the complete chat history for reference if needed. They have wanted my time in following up in this matter and also put me in stress by their careless attitude.

I had ordered some food for my parents from Zomato on 25th December. The order was placed in two parts to make maximum use of discount coupons. One of the orders was cancelled by the restaurant. The money was debited from my account. The Zomato page showed that my amount has been refunded and will reflect in my bank account in 5-7 days. 2 days later, having still not received the money, I contacted Zomato helpline regarding the order. At first the executive said that the order had been delivered, but later, said that the refund has been initiated. Finally after this, I got a text stating my refund process has been initiated. Seems like Zomato is not interested in returning your money unless you beg them to.

Food Order Date: Dec 27, 2018
Price of Food ordered: Rs 226 + Rs 10 tips

I ordered food from Zomato for my family at my residence. As I was in office I was unable to pick up the call when the delivery person had reached my home.

Though I had clearly added my address in the Zomato app the delivery person instead of delivering the food called me twice and since I was unable to attend the call these guys rejected my order.

When I called the delivery guy he did not respond and said it is cancelled as you did not pick up the call. When i connected to the customer service they charged me the cancellation fees of the same price that I had booked the food for.

I'm unable to understand even though the address is correct why did they keep calling instead of delivering the food to the address.

As a resolution I would like the Rs 236 to be refunded from Zomato as it is their faulty service.

Attached is the chat record with the customer support as they mentioned the same in chat as well and a copy of the rejected order.

I placed order to domino's pizza on december 8th. Order number [protected] but order got rejected and it says refunded as zomoto credits. But not yet. It's been 20 days still i haven't got my refund. Zomoto support executive are very rude. I called up domino's they say order has not reached them. I have dropped mail to [protected]@zomoto.com i have sent 6-7 mails still no response from them. I'm following up in all social media networks there also no response. Please help

Again it happens... I am just fed up of this... Last night i order veg noodles and money deducted from my a/c.. Rs.50.. But order not placed... On 22nd december i order teel pork order not placed... It's already 6th day and my money is not being refunded... Last night money also not refunded... What the hell is this happening here... I don't know... I want my money back today... My total money engage in zomato is 140+50= 190

On december 22nd 2018, i had placed an order on zomato from new take away restaurant for an amount of rs – 3300/- at 4:34 am and paid for the order in advance using my debit card. The order track page showed my food was being prepared, considering the amount of food that i had ordered i believed the food would take a long time to be delivered, hence i had immediately requested zomato to cancel my order for which the request was declined with reasonable justification, later i had checked my tracking order page and it was wrongly marked delivered, as per my con-call with mr. Gowtham (Customer care executive) and the restaurant, the restaurant wrongly claims to have tried contacting me but i was unresponsive, the restaurant had not called me that day at all and has marked the order on the track page as delivered which is again wrong, i will co – operate without any hesitation with whatever proof is required from my side for your investigating the case and refunding my money. Please note rs - 3300/- is not a small amount for me, and i have been following up for this case for the past 5 days, today being the 6th day. The restaurant had said the number that called me for delivery was – [protected], i have the conversation recorded for authenticity, if you require further proof i will go to my service provider and ask for the sheet of calls for this month and provide it to you.

Reference order number -
Order from new take away.
Placed on 22nd dec at 04:34 am.
#[protected]

Yesterday i ordered a chicken biriyani from zomato and while i was about to eat i found that it was a rotten meat and moreover it seems like a dog meat. Really scared on it. What if my son would ate??
I can't even able to call the zomato and complain about it. They don't have even a proper contact number. So i chatted with zomato and they are very careless and they didn't bother about it at all. They said i'll get a email regarding escalation team but i didn't get any mail like that and they didn't even refund my money... Becareful and never order in zomato...

I want a solution in this case and call me at [protected]

I ordered food from zomato but the food i got was completely different what i saw in an uploaded image.
I called the customer service, some girl answered my call. And i told her that the food i received is not what i ordered.
She asked me to send the image
I sent the image to her and she started with like this is what you ordered, i told her that i saw the brown sauce on image but i got white alfredo sauce. And she started arguing and said i can't help you this is what it is.
I told her ok i haven't touched the food you can take it back and refund my money back. She replied no i can't it is what we give in brown steak.
I told her i am usa may be nationally the food is different but it is the matter of image i saw and got opposite of it.
And she started on me like go back to the place from wr you are. Like a lot and lot of harassment.
I request a call back for helping me soothing my heart out for this.

Thanks
Malinda loeflar

I have ordered food, they have assigned it to delivery person who did not even lift the call, when i have contacted support, those support people were worst than that delivery person, they were giving weird reasons that due to traffic the delivery person is not able to reach when it was around 10.00 pm which shows that there is no traffic in that area and zomato people were least bothered about providing solution what to be done, instead asked me to wait for that irresponsible delivery person. I had to go to restaurant and collect it then as there was no option left by this disgusting people. Any food delivery firm should take responsibility to the full, or if there is any issue, they should at least try to provide solution. And there was no proper response from support too. If they can assign it to proper delivery persons, then only they should continue such firms, else it is better for them to quit. If there was any person who had to order in emergency what is the position.

And not reply me and [protected] order number plz solve the problem and so much waiting and i hope you plz do something and what will be do... No budy call me... Where are my order and showing deliver r order and not received me and done online payment. And company not confirmed my other issues much time and given the say wath. Plz report to complain

I had placed order on Zomato on 25th December 2018 from Munchies Express Nagpur and I paid from Paytm .After 1hr from deduction of money they declined my order saying the restaurant isn't accepting order since 1month . They should have removed the restaurant from the list then. They said they will refund the money but even after 24 hr it didn't.
So I kindly request you to solve this issue as a
Soon as possible

Please refer to my complaint and 23rd dec...i have not got any satisfactory answer from u.
you do not provide cancellation of order at an ease of button ...against customer rights...
i will be sending u copies of letters, . raised awareness against this issue to various govt bodies to find a solution. u have to address the issue of cancellation or online helpline on ur app so that customers dont suffer.

i will also put this issue on social media ..to know ur answer