Zomato — Incomplete and Incorrect Order delivered (Completely Fraud) order no- [protected]

Address:

Flat No-222, Shakuntalam Apartments, Plot No-16, Dwarka Sector-10

Hi,

This is to bring to your attention that today I ordered chole kulche with lassi from Lotan chole kulche Palam around 9:30 pm.. first of all time taken for delivery is more then 80 mins.. secondly lassi was missing from the order and instead of kulche they delivered pooris and instead of chole it was something else..

Please let me know what kind of service is this.. this is a totally fraud and on calling the restaurant he started misbehaving.. is this a fraud what zomato is serving.. I want my full refund and you let me k on what action has been taken against that seller.. in chat option I already registered a complaint and shared the screenshots of the orders..

Once again I need full refund with the delivery partners tip.. please take a necessary action or I have to register complaint t in CPGRAMS

Order no- [protected]
Date- 28th March 9:43Pm

Just gone through your mail, giving zomato is giving refund for the item which is missing and which cost exactly INR 90, but what about the items which are wrongly delivered? Instead of kulchas they delivered rotten pooris and sabzi of petha which is entirely thrown into the dustbin.

I already shared screenshots of rotten pooris and sabzi, by looking at the condition of the stuff you can better understand the quality of the product delivered to my doorstep. Moreover you can check the time of delivery which took almost 80 mins.

Please let me know what action you have taken against that fraudulent seller and what about the refund of my items which is directly thrown into the dustbin along with the delivery partner tip? should i also share the screenshot of the dustbin wherein i thrown the quality product of Lotan chole kulche wala, why you guyz register or give licenses to such fraudulent sellers who brings a bad name to your organization by making fool of citizens.

I need my full refund along with the apology letter from the seller

order ID- [protected].

Regards,

Vikram Negi