[Resolved] Zomato — incomplete order delivered by restaurant | |||
Order id: [protected] Ticket no - 1441973 I'd like to lodge a complaint against zomato. I had placed an order on 12/9/2019 for 2 items (Order snapshot attached) and just one dish was delivered. The 'thai nam prik prawns' was missing and only 'chicken momos' was delivered. I immediately notified the delivery person and tried calling the restaurant on the given no several times but there was no response. The delivery person suggested that he will take the bill to the restaurant and that i call him after he reached the restaurant. The restaurant owner acknowledged the mistake and said the delivery person is not willing to deliver the missing order to me again. This is acceptable as it is not his fault. Thus i told the restaurant that i will contact zomato support and ask for a refund. Now i chat with a zomato support executive and he gave me an option of taking zomato credits which will have an expiry of 1 month. I refused and opted for refund. But he said he couldn't do it from his end and to write to zomato support. I dropped an email on the same day (Sep 12) and i got an automated response after which there has been no update on it in 5 days (Sep 17) after 2-3 followups. Was this information helpful? | |||
Sep 20, 2019 Complaint marked as Resolved 1. The company (Zomato) hasn't cared to give me a single follow up after 8 days of raising the issue via mail and support chat, let alone try to resolve my issue.
2. I've resolved the issue with the restaurant on my own.
3. My message to Zomato - Thanks for the stark reminder of how inefficient you are. Thanks for reminding me to think thrice hereafter before I open the Zomato app. Thanks for reminding me to never personally favor Zomato over your other competitors. Zomato customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I ordered half of grilled chicken but I got only sibgle small piece of chicken from bake and juce restaurant through zomato order nomber [protected]
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