Zomato — incomplete payment (money deducted)

Address:Gurgaon, Haryana, 122001

Hi
I placed order on 25 sep 2019 and payment got deducted from my account but on zomato it is showing incomplete.
How does this happen. I called the restaurant and they said that they have no order with my order number (Refer screenshot attached)
By when will my money be refunded back to me?

No clear indication on how to use zomato chat option..
Please resolve the issue immediately.
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