Zomato — incorrect food delivery and nothing was done about it

I ordered food from a well known chinese chain through zomato and provided additional instructions. Chatted with zomato customer care regarding the same. Despite all this, still received order not following my instructions. And the message i got from zomato customer service is “i try to call the restaurant but they were unresponsive. We promise, we will take care of delivery and service and will serve you better in future. We completely understand, that this is not the desired online order experience for you, we are deeply regret for the same. Hope to serve you better on your next order.” what is the point of giving service next order when they are not willing to fix the mistake made on the current one. I contacted the restaurant several times and got the right order. Zomato did nothing and promised for better service next time. Horrible service and experience this is not the first time this is happened last time they did not fix the problem and it was a prepaid order. Nothing was done - food was wasted and money was not refunded or order replaced.