Zomato — incorrect order received and customer support unresponsive about refund

Address:

Green Glen Layout, Bellandur, Bangalore, Karnataka, 560103

I recently ordered from burger king via zomato. When i received the order, i found out that one of the items that i had ordered was missing. On enquiring with the delivery boy, he told that he hadn't received it from the outlet in the first place. Now i mailed the details with screenshot of order and the photo of the order i received to zomato. But they have been unresponsive so far. Even when i chatted with the support, they conclude the chat saying that there is nothing they can do as there is a separate team that handles mails. Now that both the teams are acting helpless, i am left here fighting for the refund of my own money. This is an utterly hopeless experience i have had with zomato.