Zomato — inefficient customer support

Address:

Hyderabad, Andhra Pradesh, 500033

Dear zomato team,

I have placed a order today and i came to know your rider is not available near by restaurant to get my order, after discussing with your chat support i visited restaurant to pickup my order when i reached restaurant i came to know that your executive didn't gave any intimation to restaurant person that am going to collect my order and he didn't gave me any acknowledgement to collect the order. After waiting for a while i got a call from your rider that my order has been reached my location when was at restaurant. I sent my friend to collect the order and in the meantime your executive has been cancelled my order without any intimation, when i called back to the rider he talked me such a rude way that he don't know how to speak to his customer and he raised voice on me to learn how to speak with rider, even your chat support didn't assisted me in a correct way to clear problem in real time. This not only disappointing but also very irritating to a hungry person to walk all the way to pickup order. Seriously need an explanation for the inconveniences caused by your team.

Order number - [protected]

Regards,
G. Shiva