Zomato — inordinate delay in delivery of food

Address:

BARRACKPORE WEST BENGAL, North 24 Parganas, West Bengal, 700120

With help of contact number [protected] i booked food through zomato from dada boudi at 13.08 hours on 28 april 2019. Estimated time shown as 13.56 through your system. At 13.50 i had a conversation with your customer care (Probably imran). He told me about delayed delivery at 14.10 hrs. On my inquiry at 14.20 hours your customer care (Chandra) told me to wait me for another 25 minutes because of delay on the part of restaurant. It was a hell of experience along with my family and child.
1. No one bothered to keep my update about possible delay.
2. On my inquiry only i came to know about the same.
3. Delay on the part of restaurant is accepted but giving false or inaccurate information by your customer care is not at all expected.
4. Total mockery of customer service.

Shocking shocking shocking.