Zomato — insect inside ghevar order through zomato from between

We ordered ghevar from btw restaurant through zomato and as we opened the seal there was an alive insect inside it.
We made a video and clicked pictures too and we send those photos to zomoato customer executive they just refunded the amount what we can now do with the food we ordered.

Kindly file a complaint for this defamation
Not expected from such a reputed company.