Zomato — Insulted by zomato over the food missing issue

Hi, I'm Rahul Today (31/08/21) unfortunately i ordered food from zomato and also subscribed for zomato pro. I ordered food 3 items (1 chicken jumbo biryani, 1 tandoori full, 1 grill chicken) from lucky restaurant miyapur via zomato at 12.45 pm. The food is delivered at security gate bcoz of covid precautionary terms when went to take delivery at the security gate i found that the only chicken jumbo biryani is there then i called the delivery boy regarding it he told me he took the packet given by restaurant, please complaint to customer service. i contacted customer care explained the situation, by the way, zomato customer care is even worse than their delivery service. This customer executive told me to wait he will check with the restaurant manager. i have been waiting for 20 mins and i am asking him about food, i dont understand im only getting apologies but no resolvement. And the chat is disclosed with bunch of sorries, i really don't understand then again i contacted customer care this time they were saying the food was delivered as per restaurant so we can't refund you. So here customer is the culprit as per their statment right. i enquired security, delivery boy while i was on call with customer care all are saying only one package is delivered. And there's also a cctv proof of delivering 1 package. My only question to ZOMATO where did the food gone if it is delivered. somebody please find the missing items from the order. Here's my complaint for not providing the service assured and on the top of it accusing customer with false accusation. Money is not the matter here this way of treating customer if had faced issue by you. In this digital space i think it's easy to find where it went wrong, who is lying. so i think this platform will help me on this issue and resolve it so no other face such experiance faced by me.