| Address: | New Delhi, Delhi, 110058 | | Website: | www.zomato.com |
On 5th june i made a order on zomato for momos from wow momo (Order id:[protected] as per th site order as suppose to be delivered at 7:52 pm however i dint received it its a pretty lame option where u cannot contact zomato directly and they call u back which never happens on time. I had few guests at home so being a little impatient i contacted wow momos directly on the number given on site. To my amazement they informed me that they dint received any order at all from wow momos obviously i was furious but i still thought that tere could be a issue since i received a msg from zomato stating that order was confirmed. Now eventually zomato decided to grace me with their callback when i patiently told them all the details the guy on line from zomato said that there is some issue with restaurant guys as he can even see the delivery person assign for my order... Hope although we have already exceeded zomato 40 minutes delivery comitment however with desperate times and being a helpless consumer i agreed to wait when zomato team informed me they will look in it and get back to me. After all the checkings and what not at 8:15 or 8:20 iget a call from zomato that the restaurant never really received the order and they are sorry. When i insisted that they can rebook it and try to get it deliver they denied straight ahead stating its against policies. First the company makes the comitment then they give false information and when its proven that they failed in completing their commitment they take a step back. Worse service ever received. The brand cant stand to its own words why do they even bother giving online delivery options. Was this information helpful? | 
