Zomato — irresponsible delivery service. | |||||
Finally found that zomato is here just for looting the consumers. Order number - [protected] I had placed an order from zomato and since i knew that the number registered on zomato is temporarily inactive, i called the delivery personal and informed him to call me on another number since the number registered is inactive, the person agreed and said will call on the other number as soon as he reach at my place, later i found that my order was rejected with reason that anyone was not present at the address mentioned and the delivery person was unable to reach us whereas i had placed another order at same time with the same i'd and the other person delivered it without fail and later they are not refunding my payment and are blaming me for not being responsible whereas i played my part by informing the delivery personal if the number change. Kindly look inti the matter consumer court. Thank you Was this information helpful? | |||||
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Zomato customer support has been notified about the posted complaint. | |||||
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+91 83 7509 7031 [South]
+91 83 7507 3452 [North]
+91 83 7509 2754
139-P, Sector 44, Gurgaon, Haryana, India - 122002
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I have placed an order of Rs.99 inclusive of Momos and lemon ice tea that was mistakenly placed while I was customizing my order hence I called the restaurant as well as the delivery person within 2 minutes to stop the preparation and cancelled the order thereto, even I have received call from zomato support for confirmation of my cancellation of order, even then it is reflecting as 'rejected' and my order payment is not refunded yet.
PFA, of all the recordings of calls I made to cancel my order yesterday evening.
I want my refund... Please do the needful.
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Hi Megha,
Thanks for writing to us.
We would like to inform you that according to new policies of Zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge equal to the order amount is charged from the user as the food was already prepared/dispatched.
Please feel free to reach out to us on our in-app chat support for any query.
Regards,
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Shashank Chaudhary
Zomato Online Ordering Team
Reach us at [protected]@zomato.com
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Are you all insane... I have sent you audio recordings as well for the evidence that I have stopped preparation of food... And instead I have received a call from zomato support to confirm that I have cancelled the order instantly without any delay to restaurant first to stop preparation and afterwards to delivery person to forward the information to your zomato support...
Please tell me if this is the solution of not refunding of my amount then what is the use of my proactive effort of stop preparation of my order within 2 minutes to restaurant person and call the delivery guy to inform you guys...
You guys can also confirm all the case with your restaurant partner BROWN BUCKS.
PLEASE HELP