Dear Zomato Support Team,
I hope this email finds you well. My name is HIMANSHU and I am writing to bring to your attention a concerning incident that occurred during a recent food delivery from Zomato.
On 20 JULY 2023, 09:50PM, I placed an order with Order ID [protected] and made the payment online in advance. The order total was 142.37 and the payment was successfully processed via [Phonepay]. However, to my surprise, when the delivery boy arrived at my doorstep, he asked for payment again in cash, stating that the online payment had not been received.
I was taken aback by this situation, as I had already paid for the order through the Zomato app, and it is highly unusual for a delivery executive to demand additional payment on delivery. To avoid any complications, I paid the amount in cash again, thinking that I could resolve this matter later.
I would like to bring this issue to your attention and request your assistance in resolving it promptly. I have attached the order confirmation and payment receipt as evidence of the online payment made for the order.
Kindly investigate this matter with urgency and ensure that the duplicate payment made in cash is promptly refunded to my original payment method. Additionally, please take appropriate actions to prevent such incidents from occurring in the future, as it reflects poorly on the reputation of your otherwise reliable service.
I trust that Zomato values its customers and aims to provide a seamless and trustworthy experience. I believe that this issue will be addressed promptly and professionally.
If you require any further information or assistance from my end, please do not hesitate to contact me at [protected] or [protected]@gmail.com.
Looking forward to your earliest response and a swift resolution to this matter.
Thank you for your attention to this issue.
Sincerely,
HIMANSHU GOYAL
[protected]
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