[Resolved] Zomato — item missing from the order.

Soumya SRP

from Hyderabad, Telangana

Address:

Kothaguda, Hyderabad, Andhra Pradesh, 500084

On friday i have ordered 1 big-8 and 1 hot & crispy chicken from kfc through zomato. The hot & crispy chicken is missing from that order. I have called the kfc regarding this and they said call zomato. Then i informed them through their support option. The thing is they never respond. It's not the first time this has happened, most of the time it happens, they never respond to anything. Now even they removed their contact number. So only option it through chat and they are not responding chat 😠😠😠.
My order number is [protected].
Even the given kfc no is not working.

+2 photos

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Sep 11, 2019

Complaint marked as Resolved

There is no refund from the missing items but it's marked as resolve. How can you do that?

Zomato customer support has been notified about the posted complaint.

Aug 24, 2019

Updated by Soumya SRP Don't resolved it until I get the proper resolution. They never respond but marked it resolved.

Aug 24, 2019

Updated by Soumya SRP Someone called me from Zomato and asked my card details. When I say refund it by original mode of payment. But he refused. I am attaching the screenshot of the call.

Aug 24, 2019

Updated by Soumya SRP Is there any fraud going on there? Earlier they cheated by saying you didn't respond to our delivery person so your order has been cancelled. As it was prepared so there is no refund. Now they are asking card details including CVV number. What the hell is that??

Aug 26, 2019

Updated by Soumya SRP I have got several fraud calls from Zomato and they are asking card details, asking for link my number for UPI return. They sent activation link and asked me to forward it, so that they can use it.

They are not return my money but try to cheat me 😠

Please do something

I am attaching the screenshot

Aug 26, 2019

Updated by Soumya SRP Check

Sep 11, 2019

Updated by Soumya SRP It has been a long time since I have raised the complaint but no response from zomato.

Sep 11, 2019

Updated by Soumya SRP I raised the complain to the customer care through chat and mail. They are not responding at all. They just cheat the customers and enjoying like that. There should be some action needed to be taken against them.