Zomato — item not delivered

Address:110008

I have ordered from metro cafe through zomato. Zomato valet named arun assigned to me after one hour it shown as delivered but i didn't receive any food. I contacted to zomato they didn't help me. I called valet his phone was switched off, i called restaurant also even owner himself called valet but his phone was switched off. I want some action against zomato
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Sir my name mdaijazhussain my login I'd is, [protected] sir what wrong sir I'm very hard work I'm job one day not holiday sir I'm work very but my I'd is blocked this is wrong sir please my I'd reopen, thanku
Customer Name: Vicky Patro
Date: 06/07/2019, Order ID: [protected] Order amount: Rs.303.00
Date: 08/07/2019, Order ID: [protected] Order amount: Rs.528.00
Refund was to be initiated within 2-7 days, same has passed but refund not yet received.

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