[Resolved] Zomato — lack of customer care response

Shibi08

from Bengaluru, Karnataka

Address:	560094
Website:	www.zomato.in

I had placed my order at 11:30 pm using zomato's delivery services.
They had promised my items of purchase to arrive at 12:26 am. As i am writing this complaint to you, it is 1:39 am. I still have not received my items of purchase and the customer care support available on the zomato app has conveniently stopped replying. I am stuck here waiting for a response on whether i will get my items of purchase or receive a refund.
This has been a very regular ordeal for me with zomato and yet they don't seem to revert to any of my messages. If kindly like to file a complaint against them and will take any means of action.

+9 photos

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Jun 11, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Zomato Customer Care's response Hi,

Hope you've been well.

We are really sorry for the inconvenience caused to you due to this. Would request you to please share the order number with us so that we can look into you issues at the earliest.

Thank you