Zomato — late delivery and cold food

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1. Food delivered was very very late and beyond the time limits.
2. Food was cold as ice such that not even an animal would eat it.
3. Zomato executives were not at all helpful instead they were irritating and denied any refund basically they think of their customers as fool.
4. Late delivery could have been exception but cold food. Basically i feel cheated. Neither the food on time nor the food was hot or warm.