Zomato — lies, bad organising and no responsibility - lost about 2000 rs

Address:

Bangalore, Karnataka, 560070

I recently made an order through zomato in banglaore. The restaurant readied the order but the delivery guy cancelled the order.

I reached out to zomato about this but zomato chat service person told me the delivery guy waited for a lot of time near my home and could not reach us via telephone hence he left.

Delivery was supposed to be at 4 30, guy calls at 4 10, but couldnt reach us. We called the delivery guy a lot of times.

But here is the mystery part, i called the restaurant and told me the food never even left the restaurant, while the zomato representative told me the delivery guy was waiting near my house since a long time.

This absolutely horrible customer service and i lost almost 2000 rs throough an utter unprofessional and non customer oriented company like zomato.

Shame