Zomato — misbehaviour and miscommunication not accepted

Address:

Behind Nexa Showroom, Besa Road, Manish Nagar, Nagpur, Nagpur, Maharashtra, 440015

Hello
This is first and worst experience I faced from a customer based organization
Firstly rider after confirming the address from me in phone reached somewhere else
And secondly he is charging on me for reaching wrong address.
Then the customer care and support team fitted the phone on his own without listening or solving my problem
I am regular customer of Zomato and for making my uncle's day special I used Zomato
But what I get
Misbehaviour of rider and staff as well.
This I will raise to the higher authorities.
I am highly disappointed from your behavior
alonwith this when i am trying to contact he is cutting on my phone and chat is unavilable due to techinical issue.