Zomato — missing item not refunded

Address:

401305

Hi,

I ordered a couple of things from zomato. The order id is [protected]. The chicken biryani from this order was missing. I called the delivery guy immediately. He said i would have to contact the restaurant. When i did the same, the restaurant refunded the money to zomato. It has been 14 days and i have been requesting zomato to pay my refund. They are denying the same and offering a promo code/ flat discount which i really don't want because the restaurant fasoos confirmed again and again that i should receive it as they have initiated the same to zomato when i told them about the refund not getting credited.

The restaurant has confirmed several times that they paid the refund to zomato and they need to credit it to my account. However, zomato customer support has been denying the same inspite of several requests. The restaurant says they cannot pay me the refund directly as i ordered through zomato and they would be the one giving me my money back.

The only response i received from zomato customer support is i will not be paid my refund.

On requestjng again and again, they told me to consider this as an exceptional case for not refunding and saying that this doesn't happen again when i requested that i need the money.

It is strange that i am getting such emails and not the satisfactory resolution.

I asked the zomato team to coordinate with the restaurant, however they are just denying to refund my money whereas the restaurant has confirmed several times that they have refunded he money and i should receive the same.

I request you to please check on the same and refund the money on priority basis.